Customer Support Specialist

Company: VirtualVocations
Location: Carson
Posted on: October 25, 2024

Job Description:

A company is looking for a Customer Support Specialist to provide exceptional support to B2C customers.

Key Responsibilities

Deliver a WOW customer experience through email and chat
Take ownership of customer issues and provide effective solutions
Maintain performance metrics including productivity and customer happiness scores

Required Qualifications

Positive attitude and a friendly, professional demeanor
Strong technical acumen to assist customers with varying technical fluency
Excitement for helping customers discover solutions
Proven track record in a CX or Tech Support Agent role
Prior experience in a SaaS or technology start-up support environment is a bonus

Keywords: VirtualVocations, Diamond Bar , Customer Support Specialist, Other , Carson, California

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