Seasonal Sales Associates- Westfield UTC

Company: Lovisa America LLC
Location: San Diego
Posted on: November 6, 2024

Job Description:

TEAM MEMBER
POSITION DESCRIPTION AND KEY MEASURES
POSITION: Team Member
DEPARTMENT: Retail Operations
REPORTS TO: Store Manager
DUTIES & RESPONSIBILITIES
CUSTOMER EXPERIENCE

• Provide exceptional experiences to every customer using the Sell with Style steps.
  
• Professionally resolve all customer complaints, ensuring the customer leaves happy by listening, understanding the situation, and finding a resolution.
  
• Share product knowledge for the current add-on when styling customers.
  
• Complete customer bag checks when required.
  
  SALES
  
  
• Have a clear understanding of store's targets set daily, weekly, and monthly and how the store is tracking on a daily basis.
  
• Assist in the overall achievement of store sales and performance indicators.
  
• Track sales hourly using the store diary.
  
• Continuously improve on all company KPIs.
  
• Utilize all tools within the store diary to achieve KPI benchmarks.
  
  EAR PIERCING
  
  
• Have a clear understanding of the proper use of the mechanical stud and clasp ear device.
  
• Provide safe and sanitary ear piercing to customers.
  
• Recognize the tasks and procedures in place for potential exposure to bloodborne pathogens.
  
  VISUAL MERCHANDISING AND HOUSEKEEPING
  
  
• Assist in merchandising and housekeeping.
  
• Execute all floor updates, range updates, and promotions exactly as per planogram.
  
• Complete sale setups as per sale guidelines.
  
• Ensure signage is correct and up to date as per guide in the Lowdown and on planogram.
  
• Ensure 'time to shine' (morning cleaning) and 'recovery' (end of day merchandising) is completed daily.
  
• Ensure the store is clean and tidy for customers at all times; order cleaning products as required.
  
• Log all maintenance issues through the 'Service Desk' within 24 hours (excluding Maintenance and Marketing).
  
• Keep the backroom clean and tidy - no stock in backroom.
  
• Conduct regular store walks to ensure there are no safety issues in store (broken mirrors, broken ladder, etc.).
  
  PRODUCT MANAGEMENT
  
  
• Ensure the stock is processed according to company standards (IBTs, etc.).
  
• Product must be replenished into ranges once deliveries are received within 24 hours.
  
• Complete stock audits daily/weekly by end of day Friday.
  
• Refill product from cupboards every day.
  
• Excess must be organized to Lovisa standards. Each style bagged separately, and each product group bagged separately within each range.
  
• Ensure all product is repaired immediately and put back onto the floor if considered broken/faulty.
  
  PRIVATE AND CONFIDENTIAL
  
  
• All non-repairable product must be scanned out the same day found.
  
• Complete visual merchandising and store promotional directives, including product placement, fullness, appropriate pricing, and Point of Sale material.
  
  BRAND AMBASSADOR
  
  
• Ensure you're presented as per the current Lovisa Style Guide.
  
• Wear the team piece on every shift.
  
• Conduct yourself in a professional manner at all times.
  
  COMMUNICATION
  
  
• Ensure that you read, understand, and action all points in the Lowdown and any 'Lovisa Communication' notifications.
  
• Maintain open lines of communication and utilize the Store Diary daily.
  
• Respond to any phone calls within 24 hours and any emails within 48 hours.
  
  OTHER
  
  
• Comply with all aspects of the Lovisa Employee Manual.
  
• Comply with all aspects of the Lovisa Security Manual.
  
• Stay up to date with all policies and procedures.
  
• Maintain security awareness according to Lovisa policy.
  
• Use daily cash-up sheets to ensure cash register balances at all times.
  
• Be coachable in all aspects, flexible, and proactive in style.
  
• Work hours as per roster within retail hours.
  
• Any hours worked outside your rostered times must be with the expressed agreement of your Regional Manager.
  
• Other duties and special projects within skill and competency level as required.
  
  KEY MEASURES AND ACCOUNTABILITIES
  
  
• Sales vs Growth on LY.
  
• Average Dollar (Ave $) Above company benchmark.
  
• Items per sale (IPS) Above company benchmark.
  
• Add-On 15% and above.
  
• LOLA completion 90% Completion.
  
  To act appropriately in accordance with the Lovisa standards and to carry out essential duties in the absence of the Manager, according to your skill and competency level.
  10 Plus 1 Culture Commitments: Lovisa's Culture is shared - values, vision, purpose, expectations, behaviors, views, and common standards that are the basis for all our actions.
  
  
• Can do attitude.
  
• Customer Experience.
  
• Respect.
  
• Continuous Improvement.
  
• Communicate, Communicate, Communicate.
  
• Costs.
  
• Accountability.
  
• Teamwork.
  
• Trust.
  
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Keywords: Lovisa America LLC, Diamond Bar , Seasonal Sales Associates- Westfield UTC, Hospitality & Tourism , San Diego, California