Commercial Banking Relationship Manager, Southern California
Company: Fresno First Bank
Location: Los Angeles
Posted on: October 23, 2024
Job Description:
Description:Who We Are: FFB, a dynamic and acclaimed
single-branch bank born in the heart of Fresno, CA in 2005, is on a
mission to redefine the banking experience. Our commitment to
delivering top-notch banking services has propelled us to the
forefront of the industry, earning us accolades and recognition. At
FFB, we recognize the uniqueness of each individual who walks
through our doors, and our dedicated team strives to craft
personalized banking solutions that cater to their distinct
needs.
What sets FFB apart is not just our Fresno roots but the diverse
talents that make up our team, hailing from every corner of the
country. We firmly believe that our people are our greatest
strength, and we're constantly on the lookout for ambitious and
passionate individuals who align with FFB's vision, regardless of
their location.
If you're ready to be part of a winning team and contribute to our
ongoing success story, we invite you to apply and join the FFB
family!
Recent Achievements Speak Louder Than Words:
- 2024 - American Banker - #1 Top Performing Publicly Traded Bank
with under $2b in assets
- 2023 - American Banker - "Top 5" Community Bank in the Country
#4
- 2023 - OTCQX - Best 50 Companies #3
- 2023 - 5-star Rating Bauer Financial What You Should Expect
While Working at FFB:
- Company ownership through our Employee Stock Ownership Program
(ESOP)
- A friendly, close-Knit work culture that encourages growth
- Opportunities to Participate in Community Networking
Events
- Benefits Packageo Medical/Dental/Visiono Life Insuranceo Paid
Vacationo 401(k) Retirement Plano Training & Developmento Tuition
Reimbursemento Employee Assistance Programo Internal Job Posting &
Referral Program
Ideal Candidate: FFB prides itself on its core values of Teamwork,
Relationship, Authenticity, and Commitment (TRAC). We expect that
our team members will reflect these values in the workplace in
various ways:
- Teamwork - We collaborate, hold each other accountable, and win
together.
- Relationship - We are trustworthy, transparent, and
respectful.
- Authentic - We are humble, vulnerable, and we speak up.
- Commitment - We are owners...Be hungry, responsive, and have a
sense of urgency.About the Position:The Relationship Manager,
Southern California is responsible for developing new and existing
commercial lending and deposit relationships for a specific market
of small to medium size businesses and business professionals. In
addition, the Relationship Manager is responsible for attaining
established individual, department, and Bank goals through active
participation in sales management and other bank programs. This
position will provide a superior level of customer relations and
service, ensuring compliance with Bank policies and procedures.is
responsible for developing new and existing deposit relationships
for a specific target market of small to medium-sized businesses
and business professionals. In addition, the Relationship Manager
is responsible for attaining established individual, department,
and Bank goals through active participation in sales management and
other bank programs. This position will provide a superior level of
customer relations and service, ensuring compliance with Bank
policies and procedures.
Essential Duties:
- Reinforce the application of superior customer service by
example along with appropriate follow through with involved
customers and staff.
- Engage in business development activities and solicitation of
new business prospects; participation in community affairs,
business and service organizations, including public speaking;
actively involved in instilling and maintaining a positive sales
environment through education of the Bank's products and services;
investigate and follows-up on significant changes in status of
existing customers; meet with customers to discuss needs and
outline appropriate Bank services and to resolve problems as
necessary; assist in the organization of the department,
coordinating available resources (e.g., staff, materials, etc.) for
maximum results; and reviewing marketing strategies in relation to
department and Bank goals and recommending suitable marketing
approaches.
- Cross sells the Bank's other products and services, referring
customers to appropriate staff as indicated.
- Build banking team in the Southern California Market,
specifically the East Bay area, and cultivate and maintain
relationships with strong commercial bankers with an eye towards
continual growth in the geography.
- Identify key metrics to measure progress and hold team
accountable against KPIs.
- Assist in the assurance of audit compliance and procedure
quality control for the department and recommend and initiates
corrective actions to the Business Development Manager.
- Contribute to the overall profitability of the Bank; assist in
the implementation of costs controls, income generation, and
department marketing efforts.
- Assist other officers in resolving inquiries and providing
support; participate in various internal committees assigned by
senior management.
- Ensure implementation and compliance to meet security
precautions and protect customer deposits, bank assets and
staff.
- Participate in the day-to-day operations for the department as
directed, review and act on daily reports.
- Maintain an advanced knowledge of financial industry status and
trends.
- Respond to inquiries or refer inquiries to the appropriate
department or person and exhibit the necessary follow-through with
customers and/or staff involved.
- Provide supervision and support to all areas of the department
where service or assistance is needed.
- Assists in implementing cost controls for the department and
monitoring expenses to ensure compliance with budget.
- Consistently apply superior decision-making techniques
pertaining to inquiries, approvals and requests as they apply to
existing policies and procedures, keeping within assigned approval
limits and using these instances as learning tools for employee
development.
- Assume responsibility for special projects; gather data and
prepare reports for Senior Management, audit and other
personnel.
- Solve and answer complex customer transactions, problems, or
inquiries.
- Operate computer terminal or personal computer to process
account activity, determine balances and resolve problems within
given authority.
- Answer questions and directs callers to proper Bank
personnel.
- Demonstrate knowledge of and adherence to EEO policy; shows
respect and sensitivity for cultural differences; educates others
on the value of diversity; promotes working environment free of
harassment of any type; builds a diverse workforce and supports
affirmative action.
- While performing the duties of this job, the employee is
frequently required to stand; use hands to finger, handle, or feel;
reach with hands and arms and talk or hear. The employee is
occasionally required to walk and sit. The employee must frequently
lift and/or move up to 10 pounds and occasionally lift and/or move
up to 25 pounds. Specific vision abilities required by this job
include close vision and ability to adjust focus. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
- Assures compliance with all Bank policies, procedures and
processes, and all applicable state and federal banking laws,
rules, and regulations, and adheres to Bank Secrecy Act (BSA)
responsibilities that are specific to the position.
- Treats people with respect; keeps commitments; inspires the
trust of others; works ethically and with integrity; upholds
organizational values; accepts responsibility for own
actions.Requirements:These specifications are general guidelines
based on the minimum experience normally considered essential to
the satisfactory performance of this position. The requirements
listed below are representative of the knowledge, skill and/or
ability required to perform the position in a satisfactory manner.
Individual abilities may result in some deviation from these
guidelines.
- Must reside in Southern California and established in the
market.
- Bachelor's degree from an accredited college or university
required.
- 5 years of related experience and/or training; or the
equivalent combination of education and experience. Work-related
experience must consist of business development or sales
experience, preferably within the financial services industry.
- Basic experience, knowledge and training in financial statement
and tax return analysis typically resulting from a combination of
education in accounting, financial and/or credit analysis or
related areas.
- Intermediate knowledge of related state and federal banking
compliance regulations, Bank policies and procedures, and the
Bank's products and services.
- Intermediate experience, knowledge and training in bank
operations activities and terminology.
- Proven skills to develop marketing and business development
skills with customers.
- Demonstrated ability to cross-sell and explain all Bank
products and services with confidence and authority.
- Intermediate banking product knowledge.
- Ability to deal with complex problems involving multiple facets
and variables in non-standardized situations.
- Ability to read, analyze and interpret general business
periodicals, professional journals, and technical procedures.
- Excellent organizational and time management skills, with the
ability to provide leadership, supervision and training of
employees using positive supervisory techniques to ensure maximum
productivity; demonstrated ability in organization and delegation
skills.
- Basic skills in computer terminal and personal computer
operation; mainframe computer system; word processing, spreadsheet,
and specialty software programs.
- Basic typing skills to meet production needs of the
position.
- Intermediate math skills: ability to calculate interest,
commissions, proportions, and percentages; balance accounts; add,
subtract, multiply, and divide in all units of measure, using whole
numbers, common fractions and decimals; locate routine mathematical
errors; compute rate, ratio and percent, including the drafting and
interpretation of bar graphs.
- Exceptional verbal, written and interpersonal communication
skills with the ability to apply common sense to carry out
instructions and instruct others, train personnel, write reports,
correspondence, and procedures, speak clearly to customers and
employees.
- Thorough understanding of management procedures; ability to
plan department or Bank activities (setting objectives, developing
strategies, budgeting, and developing policies and procedures);
initiative to organize various functions necessary to accomplish
department or Bank activities; effectively staff (selecting,
training and developing employees); directing employees towards the
desired objectives (delegating, motivating, resolving problems);
controlling the function (developing performance standards,
measuring results, taking corrective action and rewarding employees
as appropriate).
- Ability to work with minimal or no supervision while performing
duties.
- Current California driver's license and a vehicle with
appropriate insurance coverage if required to drive while
performing assigned duties and responsibilities.
Compensation details: 125000-175000 Yearly Salary
PI06f18aba76e7-37248-35836515
Keywords: Fresno First Bank, Diamond Bar , Commercial Banking Relationship Manager, Southern California, Executive , Los Angeles, California
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