Customer Service Representative

Company: Newegg, Inc.
Location: Diamond Bar
Posted on: April 3, 2025

Job Description:

* Answers incoming customer calls over the phone and/or via email and social media regarding billing issues, product problems, service questions, and general client concerns.
* Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer.
* Assist with placement of orders, refunds, or exchanges/adjustments.
* Update customer information in the customer service database during and after each contact.
* Recommend potential products or services to management by collecting customer information and analyzing customer needs.
* Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
* Contribute to team effort by accomplishing by impacting the company's bottom line by problem-solving and turning frustrated clients into repeat customers.
* The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Keywords: Newegg, Inc., Diamond Bar , Customer Service Representative, Sales , Diamond Bar, California